Troubleshooting your license
Unfortunately not everything goes as planned all the time. The license may not always work, which can happen for various reasons.
If you are completely stuck and nothing seems to work please open a new ticket and provide as much information as is relevant. Including the error you're getting!
Error: No valid response from license server / invalid Request
In some cases the brief connection to or from my server is blocked. Most commonly this is because of security measures on your server or WordPress installation.
Security plugins
Most commonly security plugins like WordFence or Sucuri may block the response from my server.
Whitelisting https://ajdg.solutions/ or 192.249.126.121 should allow the license to be activated and allow you to use my other services as well. My site offers 3 API services; Automatic plugin updates, AdRotate Geo and License management.
Check with the author of your security plugin for specifics on whitelisting. Setting up security plugins is beyond the scope of this page.
Server firewalls
Some hosting providers secure their networks with firewalls. Similar to the above mentioned security plugins they may hinder the response from my server. Also here, creating an exception rule for https://ajdg.solutions/ or 192.249.126.121 will let connections through.
Check with your hosting provider to see how this works. Setting up firewall rules is beyond the scope of this page.
IP Blocked by my server
Due to increasing spam and DDoS attacks there is a blocklist on my server that may block your server if it makes too much requests. If this happens and you keep getting banned I can check if you're on it.
If you suspect that your IP is blocked please let me know your Order number and server IP address so I can investigate.
Error: No remaining activations for this license
Every license has a limited number of activations. For example a Duo license can be activated on two websites. A 3rd activation will generate this error.
Buy more licenses if you need more activations. You can do so via my website ajdg.solutions.
Error: No license key or email provided
Make sure both the license key and license email address are provided. One or both of the fields were empty.
Error: The email provided is invalid
In most cases this means you have used the wrong email address. Check for the correct license information in your order confirmation email or check the Manage License page in your account on my website.
Error: Invalid license key
Similar as above, in most cases the license key used was invalid. Make sure you've entered the full and correct key. You can see the correct license information in your order confirmation email or check the Manage License page in your account on my website.
Error: The purchase matching this product is not complete
You have somehow obtained a license key without paying for it. Contact me via the contact form with any payment details (invoice number, reference, username, email address) to verify your order status. If you did not buy a license via the ajdg.solutions website you should ask for a refund and buy a real license via my website.
Error: Could not (de)activate key
Something went wrong de-activating the key. This usually is an error in my server.
Get in touch and let me know your order number and license key for further troubleshooting.
Error: This license can not be activated for networks
Not all licenses support network activation. Only Developer licenses do.
If you see this error you've tried to activate a Single, Duo or Multi license on a network. Using such licenses in a network is fine on individual instances, but to network activate you need a Developer license.
